1. General

Where can I buy Green Yoga products?

The full range of Green Yoga products is available from us directly from this web site greenyoga.live. We ship worldwide and have been doing so since 2019, from the former shop at YogaDarshan yoga studio so you can place your confidence in us.

Is available directly on our central office: Calle Tablas de Daimiel 79- 28890 Paracuellos de Jarama-Madrid

Please check the Yoga studios and shops selling our collections in our blog. 

How do I open an account with Green Yoga?

Simply click on Register on the top right of this page under My account. Fill out some details about yourself and you’re ready to go! You will be sent a welcome email after successfully registering with us. Let us say – Welcome to Green Yoga!

I have forgotten my password – what should I do?

The quickest way to retrieve your password is online. Simply go to the Forgotten Password page and enter your email address. We will send you a link to reset your password.

Do I need to open an account to place an order online?

No, you don’t. You can place an order as normal and check out as a guest. However, if you create an account, you will find it much quicker to check out in the future. We don’t store your card information, but we will store all your addresses, so that you will not need to fill them out each time you order with us.

I have a query regarding my Green Yoga order and/or account. Who should I speak to?

For all enquiries, please get in touch with our helpful Customer Service team. You can either call during our opening hours or drop us an email. We are here to help from 9am to 5pm, Monday to Friday (not including Bank Holidays).


2. Orders

Does Green Yoga ship to multiple addresses?

We ship to one address per order, so if you need to send to multiple addresses, please place a separate order per address. Shipping charges will apply to each order.

What packaging will my order be shipped in?

We will use either PVC mailers or cardboard boxes depending on your items. We try and reuse packaging as much as possible, so if you receive a box labelled as 20 blocks when you’ve ordered some T-shirts, don’t panic! Just open it up and you will find your items inside.

I ordered an item from the sale, but you have sold out. Can I put it on back order?

Please note sale stock is very limited for our line of products we only do for each design 27, 54 or 108 items maximum (related to the beads on a Mala) and cannot be back ordered. Sometimes products which are out of stock can pass through the checkout. In this case, all the out of stock items will be cancelled from your order and refunded via the same payment method used. We will endeavour to get in touch via email as soon as possible to advise if anything on your order has been cancelled due to availability. Unfortunately, we are unable to offer alternatives.

3. Delivery & Shipping

How long will delivery take?

Delivery will vary from 1 working day to 14 depending on the delivery country as well as the service you select. Regarding the organic & Vegan line of products all are all shipped from Madrid in Spain for the other products we do ship from the warehouse closest to the destination (Spain or Letonia in Europe).

For more information, please view below Delivery & Shipping.

What happens if my order gets stuck in customs (info specific for countries outside schengen area)?

If your order is taking longer than normal to clear customs, rest assured that we will be tracking it every step of the way and will help you liaise with our couriers. Where possible, we will also pass direct contact information to you as it is often easier to sort out the delay locally.

4. Returns

What is Green Yoga refund policy?

We will refund any item within 30 days of purchase. All we ask is that the goods are returned in their original condition. This means clothing must have hangtags still attached. Yoga mats, props and all other equipment must be in their original cellophane and/or branded wrapper. If any products have been removed from their wrapper, we are unable to accept a return. Some items are non-returnable; please see below for a full list of these items.

Any rejected returns cannot be reshipped and will be destroyed upon receipt.

Please contact us if you are unsure about our returns process.

You can find more information on our Orders & Returns page.

For international customers, you can get more information on Returns here.

Why won’t you accept my return?

On occasion we may have to reject a return. Below are some of the most common reasons for this happening:

It has gone past 30 days from date of purchase – our returns policy only extends to 30 days
It has been returned with damaged packaging – we are unable to accept a return with incomplete/damaged original packaging
It has been returned in an unhygienic condition – for Health & Safety, our staff are unable to handle returns that are contaminated
It is an item that cannot be returned – some items are exempt from return, please see below for full list

What items cannot be returned?

We will normally accept an item back for return if it is brand new, within 30 days of the purchase date, undamaged and still in its original packaging.

Where can i find my returns label?

Just drop us an email and we email it over to you.

5. Payment

Which payment methods does Green Yoga accept?

We accept payments by PayPal, Google Pay, Green Yoga gift cards and the following cards: Bancontact, Multibano, Visa, Mastercard, Maestro and American Express.

When will I be charged for my order?

All orders are charged at point of sale. This means we debit your card or you send us a PayPal payment for the full amount of the order as soon as you complete your order.

What currencies can I pay in?

We accept all the currencies used in the countries we ship to, the site automatically chooses the relevant currency.

6. Gift Cards

Do you sell Gift Cards?

We currently do NOT sell gift cards on the Web, just available on the yoga studios or shops selling our products. We actively considering there introduction on our site in the future.

7. Discounts

Where do I apply a discount code?

You can apply your discount code on your basket page. Please remember to do this before going through the checkout process.

Can I apply a discount code to a past purchase?

No, we are unable to apply promotional codes and discounts to past purchases.

I am a qualified yoga teacher, can I have a discount?

Yes, yoga teachers and trainee teachers qualify for generous discounts, regardless of how much you spend or the number of items in your order. We understand that sometimes you’ll need a large box of stock and at other times, you’ll just need one yoga mat bag. Just drop us an email.

8. Services

Can I personalise any other product with my studio logo?

We do offer bespoke services such as logo branding and could do special product designs. Please get in touch with our Customer Service team to discuss your requirements.

Is there a charge for personalisation?

No, the charge depends on the service. Please get in touch with our Customer Service team to discuss your requirements.

Does it take longer to receive personalised items?

As this is an added service, orders with personalisation will take longer than normal to be despatched. All orders are different, so we are unable to suggest a timeframe without knowing your requirements. Please get in touch with our Customer Service team to discuss your requirements.

Can I return my personalised product?

All personalised products will have been made to your specification. In these instances, we are unable to offer a refund for any products with personalisation. Of course, this does not affect your statutory rights.

9. Other

I would like to supply goods to Green Yoga. How do I contact the Buying department?

We are always looking to expand our product range and would love to hear from you. Please send us an email to our Purchasing team with some images, a description about your product and pricing indication for us to review.

How do I approach Green yoga regarding a charitable donation or sponsorship?

Please email our marketing team who will review the request. We receive many charity and sponsorship requests and although we wish we could assist every single one, unfortunately it’s just not possible. Green Yoga is actively involved in helping charitable causes where we can so do keep a lookout on our social media channels for our latest activity.

How do I unsubscribe from your newsletters?

Simply click on the unsubscribe link in the footer of an email you receive, alternatively you can email our marketing team who will manually remove your email address from the Green yoga mailing list.

How do I apply for a job at Green yoga?

Firstly, thank you for your interest! We’re always looking for talented individuals to join our growing team. If you think you would be a great asset to our team, please email us with why you would love to work for Green yoga.

I have a question that is not answered here. Will you answer it?

Of course! Please email us. We are here to help or send us a whasup.